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About Us Our contact details and Registered Office.

Van Stock UK Ltd
Unit 20
Kenfig Industrial Estate
Margam
Port Talbot
SA13 2PE

Office No: 01656 744886
Email: sales@vanstockuk.co.uk

V.A.T Registration Number : GB 122 6308 47
Company Reg No 07800390

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Then you will be forwarded to our Payment service provider page, here you may select to pay via Sage Pay or PayPal. No Paypal account is required to pay via PayPal, you may pay through both options by debit or credit card.

YOUR RIGHTS
After you have made a purchase through our website you are protected by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which is a UK statutory instrument. This complies with and implements The EU Directive on Consumer Rights (2011/83/EC). In brief you have 14 days from date of delivery to return your goods unused and receive a full refund. This refund must be received within 14 days of us receiving the returned goods from you. For full details of your rights please refer to the regulations as listed above.

CARD CHARGES
Van Stock UK Ltd does NOT charge any fee for use of any credit or debit cards used during the payment process by our customers. As a business we are charged a set fee for debit card tranactions and a % of the total amount of any order, including V.A.T., if a credit card is used. We do not pass on these charges to our customers.

PAYMENT SECURITY
Our Payment Service Providers (PSP) are Sage Pay (formerly Protx) and PayPal. Our PSP's will carry out your payment process with credit/debit card CVV2/CVC2 Verification during the payment process.

ORDERS
Your order will be confirmed by e-mail, this e-mail will take the shape of an exact copy of your order giving order/invoice number and confirmation that payment has been received. You do not need to reply to this email.

PAYMENT
Payment can now be accepted through Sage Pay or PayPal Service providers, the cards we can accept are MasterCard, Visa, Visa Debit etc. A full list of cards accepted is given by Sage Pay and Pay-Pal prior to reaching the point of payment, American Express cards may only be accepted via PayPal.

CONTRACTS
These terms and conditions control the supply of all goods as sold by Van Stock UK Ltd ('we' and 'us'), to the customer as named on the order form duly completed on the Van Stock UK Ltd web site ('you' & 'your'). The completed order form will constitute the entire and only agreement between 'you' and 'us. No other terms and conditions shall apply and payment of goods on the afore mentioned order form shall be deemed as acceptance of these terms and conditions.

FRAUDULENT CARD USE
Any customer found to of used fraudulent or false credit/debit card details for payment of goods from Van Stock UK Ltd will be prosecuted by the relevant authorities. In default Van Stock UK Ltd without notice, shall terminate any new and or outstanding order until payment has been received for the whole of the outstanding balance. In addition Van Stock UK Ltd will be entitled to charge interest on the amount unpaid at the rate of 4% above HSBC Bank base rate until payment has been received and cleared in full. Customers in default indemnify Van Stock UK in respect of ALL costs incurred by Van Stock UK Ltd in recovery of payment covering both costs of goods & all associated legal costs.
Shipping And Handling DELIVERY & CHARGES.

TOWER LIGHTS - ALL MODELS

Delivery of any model from our range of tower lights falls outside our standard listed delivery schedule.
Each tower light order is subject to its own individual delivery charge & schedule as agreed with the customer and for each separate order. This additional charge is to be agreed with the sales team prior to the order being dispatched.


ALL GENERATORS, VAN VAULTS and ALL OTHER GOODS

Listed for delivery to UK Mainland relates to postcodes : All England & Wales mainland + DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML,TD, AB 1 to AB 25, AB30, AB39, PA1 to PA19, PH1 to PH3.

To reach the other areas of the UK a further Delivery charge will apply & must be cleared prior to goods being sent, please contact our sales team to confirm delivery charge. Any orders that require additional payment for postage will not be dispatched until payment has been received.

Standard orders over £200.00 (excluding VAT) are delivered free only if postal address is listed as; Post codes: All England & Wales mainland + DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, TD, AB 1 to AB 25, AB30, AB39, PA1 to PA19, PH1 to PH3.

DELIVERY OPTION 1.
Standard Two Day Service £ 6.95

DELIVERY OPTION 2.
Standard Next Day Service £11.50

Please note that the delivery options listed in these terms and conditions are from date of dispatch and not from date of order. Any orders placed over a weekend or bank holiday period will be classed as being ordered on the next normal working day, Monday - Friday, excluding bank holidays.

All deliveries have to be signed for or a further delivery charge may apply after the third attempt, a card will always be left to notify you that attempted delivery has been made.
Delivery Schedule
Standard Next Day & Two Day service delivery options applies to UK mainland ONLY as listed below . For all other areas of the UK, ( Northern Ireland, Isle of Man, Isle of Wight, the rest of Scotland and the Channel islands ) please ask our sales desk for up to date prices. The standard Next Day & Two Day services relate to normal working days, that is Monday - Friday, excluding bank holidays. Weekend deliveries are excluded from standard delivery but may be arranged by prior agreement. Standard Next Day & Two Day service delivery options may be delivered between 0800hrs and 1800hrs on the delivery day. Timed deliveries may be arranged subject to a further charge, please contact our sales team via email, sales@vanstockuk.co.uk, for more details.

Standard Next Day & Two Day service as listed in this section does not apply to any of our listed Tower Lights, please see Shipping & Handling for more details.

Standard Next Day & Two Day service delivery to UK Mainland only refers to post codes as listed below.

Postcodes all England & Wales mainland + DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML,TD, AB 1 to AB 25, AB30, AB39, PA1 to PA19, PH1 to PH3.

Our goods can be delivered to other areas of the UK, however an additional delivery charge will apply, please contact our sales team via email, sales@vanstockuk.co.uk, for more details.
All deliveries will require a signature, you must ensure persons are available to receive & unload your delivery.

Van Stock UK Ltd will endeavour to deliver your order as soon as reasonably possible. Orders are normally dispatched the same day if received before 3pm. Delivery dates are intended as an estimate only. Late delivery, part delivery or non-delivery does not give 'you' the right to cancel your order or refuse delivery. Van Stock UK Ltd shall not be liable for any costs, loss or damage caused by late or non-delivery.


THE TOWER LIGHT RANGE IS EXEMPT OF THE DELIVERY SCHEDULE LISTED ABOVE.
PLEASE CONTACT OUR SALES TEAM FOR DELIVERY OPTIONS, SCHEDULE AND PRICES
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All listed prices in our website exclude V.A.T. @ 20 %
The total you will pay will be listed in your online order including V.A.T. @ 20% and any delivery charges.
Our VAT Number Registration is No : GB 122 6308 47
Credit Card Security Credit / Debit Card Security policy

Our Payment Service Providers are Sage Pay (formerly Protx) and Paypal. Sage Pay are the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. You may view information about Sage Pay at www.sagepay.com.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Guarantee We guarantee your satisfaction. All goods supplied by Van Stock UK Ltd are covered by the manufacturers warranty.

All generators sold separately or as the part of the MIGHTY LUX tower light range are subject to regular servicing as laid down in the manufactureres hanbook. For claims under warranty proof of servicing by reputable dealerships of Kubota, Lombardini, Honda, Yanmar, Perkins, Deutz & Volvo engines will be required. Any faulty engine will be sent back to the manufacturer for inspection & full report. Should user error or lack of appropriate use and or servicing be the cause then all costs incured for inspection, including any shipping charges, will be passed on to the claiment.
Reaching Us
Should you wish to contact us for any reason then please see our contact details below.

Van Stock UK Ltd
Unit 20
Kenfig Industrial Estate
Margam
Port Talbot
SA13 2PE

Office No: 01656 744886
Email: sales@vanstockuk.co.uk

V.A.T Registration Number : GB 122 6308 47
Company Reg No 07800390
Privacy Policy
Protecting your privacy is all important to us in accordance with the Data Protection Act 1998. The only information we keep about our customers are their address details, email details and order details. We only keep these details so as we can process your order and provide an efficient service to you. Van Stock UK Ltd do not hold or are able to hold your credit card or debit card details when you move to the payment process. The Payment process is controlled by Sage Pay or PayPal.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
If you are unhappy with your order in anyway goods can be returned in an unused and unopened condition within 14 days of receipt of said goods. Goods opened or used cannot be returned unless faulty. Cost of return postage must be met by the customer in full. Any customer returning items unused, unopened and not damaged as above and within 14 days of delivery date will receive a full refund of the original invoice amount.

Please note that it is your responsibility to check & sign for goods upon delivery. We are unable to process any claims for damaged goods unless the damages are noted on the delivery note, any item that looks damaged should be checked with the delivery driver. If the item is damaged you are able to refuse delivery on the grounds of damaged goods.

Unused goods in their original packaging should be sent to:
Van Stock UK LTD, Unit 20, Kenfig Industrial Estate, Margam, Port Talbot, SA13 2PE within 28 days of delivery of said goods. Returns will be processed for credit within a maximum 14 day period from receipt of returned goods.

For goods that are at fault & under warranty please contact us so as we can discuss this with you. These goods should be returned to Van Stock UK Ltd. We would advise that returned goods are posted in a way that a signature is required on receipt of goods to safeguard your goods until a refund or replacement is agreed. Receipt of such goods does not endorce acceptance that the goods are faulty. This will be carried out by our inspection & you will be notified of our findings.


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms ORDERS
Your online order will be confirmed by e-mail, this e-mail will take the shape of an exact copy of your order giving order/invoice number and confirmation that payment has been received. You do not need to reply to this email.

PRICES
1 The price as listed at time of your order on our web site is the price you pay, plus any applicable charges for carriage or insurance.

2 Subject to clause 3, the whole payment must be received in full, including any carriage or insurance, before any order can be accepted by us.

3 Account customers, terms of payment are strictly 30 days from date of order and in default Van Stock UK Ltd without notice, shall terminate any new and or outstanding order until payment has been received for the whole of the outstanding balance. In addition Van Stock UK Ltd will be entitled to charge interest on the amount unpaid at the rate of 4% above HSBC Bank base rate until payment has been received and cleared in full. Account customers in default indemnify Van Stock UK Ltd in respect of ALL costs incurred by Van Stock UK Ltd in recovery of payment.

PAYMENT
Payment can now be accepted through Sage Pay or Pay-Pal Payment Service providers, the cards we can accept are MasterCard, Visa, Visa Debit etc. A full list of cards accepted is given by Sage Pay and Pay-Pal at point of payment. Cheques sent must clear in our bank prior to dispatch of goods.

TITLE RETENTION
Legal title in goods supplied will not pass until full cleared payment has been received by Van Stock UK Ltd.
For non account customers legal title in goods is passed to you at point of dispatch of said goods.

IMAGES
All pictures are for illustration purposes only, products supplied may differ from those shown.
The company reserves the right to change, amend or substitute the specifications or product in this website.
All reasonable efforts will be made to advise prior to delivery.

V.A.T. Registration Number: GB 122 6308 47 - Company Number 07800390

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